Can I get a refund?
We understand that buying photos is personal, and we want you to feel good about what you purchased. Refunds depend on the reason, such as:
Photo quality concerns
Not enough usable photos
A purchase mistake (wrong option, wrong event, etc.)
Email [email protected] with your event name and what happened, and we’ll review it and follow up.
These weren’t worth it — what can you do?
We’re sorry you feel that way. Our goal is always to deliver photos families are excited to keep. If the photo quality or coverage didn’t meet expectations, please contact [email protected] with:
The event name
What you purchased
What felt disappointing (quality, quantity, or something else)
We’ll review your order and work with you on the best next step.
I bought the wrong thing — can you fix it?
Yes — this happens, especially when events have multiple purchase options. Email [email protected] with:
Your event name
What you purchased
What you meant to purchase
We’ll help you sort it out.