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Trust & Support

Updated over a month ago

Is Swoop legit?

Yes. Swoop Media works closely with tournament organizers to provide professional photography at real youth sports events.

Our photography is handled by experienced, on-site photographers who are there throughout the tournament to capture game action, celebrations, and memorable moments for athletes and families. Photos are reviewed and curated by the Swoop Media team before being made available in the Swoop app.

All purchases are securely processed through Stripe, one of the world’s most trusted payment platforms used by leading companies globally. Your payment information is protected and never stored in the Swoop app.

If you ever have questions before or after purchasing, our support team is always happy to help..

I still need help — how do I contact support?

We’re here to help. Email [email protected] and include as many of these details as you can so we can respond faster:

  • Event name

  • Tournament location / venue

  • Team name (if you have it)

  • Approximate game time or court

  • Any purchase details (if this is about an order)

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